Andrew Coplon, the Founder of taproom customer experience service Secret Hopper, has run studies on hundreds of tasting rooms and has seen it all – both the good and the bad – from years of collecting customer feedback on brewery taprooms. He is in a very unique position to understand what customers really want from their taproom visits and the keys to creating a great taproom experience. He’ll share the lessons learned from others’ taproom mistakes as well as taproom triumphs so you can use this knowledge to avoid common pitfalls and adopt best practices from others to have a step up from the start to boost taproom sales and create even more memorable experiences for your customers.

ANDREW COPLON

FOUNDER, SECRET HOPPER

FOUNDER, CRAFT BEER PROFESSIONALS